How should I price a maintenance contract?

Price the planned visits at your normal labour rate plus expected consumables, then decide separately how breakdown work and major parts are charged. Contracts that bundle unlimited parts are where inexperienced firms lose money, because the risk sits entirely on your side.

Do recurring jobs generate automatically?

In Omni Field, yes. Recurring job templates create jobs on daily, weekly, monthly or custom schedules and can auto-assign to a preferred technician. Recurring invoice templates handle the billing side and can send on a schedule.

How do I show a customer the value of their contract?

Show them the service history of their own equipment: what was inspected, what was replaced, and what was caught early. An asset register with a visit history turns an annual renewal conversation from a price argument into a record of work done.

Recurring maintenance contract

A recurring maintenance contract is an agreement to service a customer's equipment on a fixed schedule, monthly, quarterly or annually, usually for a set fee. It converts unpredictable callout revenue into predictable income, and gives the customer planned attention rather than a breakdown at the worst possible moment.

Why service businesses want them

Recurring contracts smooth the revenue line. Callout work is lumpy and seasonal. Contract work bills on the same day every month, which makes wages, stock and vehicle finance far easier to plan against.

They also fill the quiet weeks. Planned visits can be scheduled into gaps that would otherwise be unbilled hours, which is why contract heavy businesses tend to hold higher technician utilisation.

What to put in the agreement

Define the equipment covered, the visit frequency, what a visit includes, what is excluded, and how parts are charged. Ambiguity about whether a replacement compressor is covered is where these agreements go wrong.

Set out what happens on a breakdown between visits, including whether it is billed separately and what response commitment applies. That is where a maintenance contract and a service level agreement meet.

Running them without manual re-entry

Run them off a template rather than rekeying the schedule each cycle, or the visits will drift and the billing will be missed. The administrative cost of contracts is where their margin quietly goes.

Omni Field supports recurring job templates on daily, weekly, monthly and custom schedules, with auto-assignment to a preferred technician, and recurring invoice templates that generate and can auto-send on a schedule. The equipment being serviced can be held as a customer asset with its own service history.

Common questions

See it in the product

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