Question 1

How much does Omni Field cost in Rand?

Accepted Answer

Prices are published in Rand with VAT included. The Free plan is R0 for up to two users and 300 jobs a month. PaYu is R149 a month plus R149 for each technician seat and R99 for each admin seat, with add-ons such as live team tracking or recurring jobs bought individually. Growth is R349 a month including one technician seat, then R349 for each extra technician and R199 for each admin seat, and includes the client portal, GPS tracking, recurring jobs and the Xero and Sage integrations. Business is quoted, because its seat counts and requirements differ from one customer to the next. Viewer users are free on every plan. The figures on this page are read from the same rows that billing uses, so what you see is what the invoice says.

Question 2

Are the prices VAT inclusive?

Accepted Answer

Yes. Every price on this page includes 15% VAT, and the amount you see is the amount charged. That is worth checking when you compare vendors: some publish Rand prices excluding VAT, which adds a visible 15% to the monthly bill, and international vendors quote in dollars at a rate that moves each month. Your own receipts from Omni Field show the VAT amount separately with the platform's VAT registration number, so a VAT-registered business can claim the input VAT in the normal way. Billing is processed in Rand everywhere; for customers outside South Africa the pricing page displays a local currency at a fixed rate, and the Rand amount is shown before payment so there is no surprise on the statement. Add-ons and seats follow the same rule, so the total on the pricing page is the total on the invoice.

Question 3

What is a technician seat, and who needs one?

Accepted Answer

A seat is a login for someone who does the work: a technician or a manager who is dispatched to jobs and uses the field app. The owner is covered by the base price and does not take a seat. On PaYu each technician or manager seat is R149 a month; on Growth one seat is included and each extra one is R349 a month. Seats are not tied to a person, so when a technician leaves the seat moves to the replacement without buying a new one, and a seasonal worker can hold a seat for the months they work. The Free plan has no seats at all: it covers up to two users. You add a seat from the settings when someone joins and remove it when they go, and the change is prorated on the next invoice.

Question 4

Do admin and office users cost extra?

Accepted Answer

It depends on what they do. A viewer, someone who only needs to look at jobs, invoices or reports, such as an accountant or an owner who wants visibility, is free on every plan. An admin, someone who works in the dashboard scheduling, invoicing or managing the team, takes an admin seat: R99 a month on PaYu and R199 a month on Growth. Technicians and managers who are dispatched to jobs take a technician seat instead. The owner is always included in the base price. So a sole trader pays nothing per seat, a business with one dispatcher pays one admin seat, and a bookkeeper who only reads reports pays nothing. The seat types are shown on the pricing page and in the team settings when you invite someone. Seat types can be changed later, so a viewer who starts scheduling becomes an admin seat from that month.

Question 5

Can I cancel or change plans at any time?

Accepted Answer

Yes. There is no fixed-term contract on any plan. You can move up or down between plans from the settings, add or remove seats and add-ons, or cancel outright, and none of it needs a phone call. An upgrade takes effect immediately with the difference prorated on the next invoice; a downgrade or a cancellation is scheduled for the end of the current billing period so nothing you have paid for is cut short. Your data stays in the account, and a cancelled account can be reactivated later with its jobs, customers and invoices intact. If you cancel a paid plan you move to the Free plan rather than losing access, subject to its limits of two users and 300 jobs a month. Seats and add-ons removed mid-cycle are credited pro rata on the next invoice, so nobody pays for a seat a technician no longer holds.

Question 6

Is there a free trial, and do I need a credit card?

Accepted Answer

Paid plans carry a 30 day trial with full access to that plan's features, and no credit card is required to start it. At the end of the trial you choose whether to add a payment method and continue; if you do not, the account moves to the Free plan rather than being switched off, and your jobs, customers and invoices stay where they are. The Free plan itself is not a trial: it has no time limit, so a sole trader can stay on it for as long as it fits. Nobody phones you before you can use the product, and because the pricing page is public there is no quote to wait for on the standard plans. Business is the one plan that is quoted, since its seat counts differ from customer to customer.

Question 7

What does the Free plan include and what are its limits?

Accepted Answer

The Free plan includes job cards with photos, tasks, parts, time and signatures; scheduling; quotes that convert to jobs; invoices with VAT shown and a Paystack payment link; a customer list with history; WhatsApp and email notifications sent from the job; a digital business card with a lead form; basic reporting; and the field app on Android and iPhone. Its limits are two users and 300 jobs a month, with no time limit. Some capabilities are held for the paid plans: the client portal, two-way WhatsApp chat, inventory, the website builder and attendance tracking start on PaYu, and live GPS tracking, recurring jobs and the accounting integrations arrive on Growth or as PaYu add-ons. The feature table on this page shows the full split per plan. Moving from Free to a paid plan keeps every record; nothing is re-entered and nothing is lost on the way up.

Question 8

How do I pay, and is annual billing cheaper?

Accepted Answer

Subscriptions are billed through Paystack by card or bank debit in Rand, and receipts carry the VAT breakdown. Monthly billing charges on the same date each month; annual billing charges once a year, and the annual figures for each plan are shown on this page when you switch the toggle, read from the same price book as the monthly ones. Add-on purchases and seat changes are prorated onto the next invoice so you never pay twice for the same days. Paystack itself does not require a merchant account from you; that is only relevant when you take payments from your own customers, where card and instant EFT settle to your bank in two to three business days with a 1% transaction charge. Your billing history and receipts are in the settings at any time.

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