1. Acceptance of Terms
By accessing and using the Omni Field platform ("the Service"), operated by Omni Field Pro (Pty) Ltd ("we", "us", "our"), a company registered in the Republic of South Africa, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the Service.
These terms are governed by the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA), and the Protection of Personal Information Act 4 of 2013 (POPIA).
2. Definitions
- "Service" — The Omni Field cloud-based field service management platform, including web and mobile applications.
- "Subscriber" — The business entity that registers for and maintains a subscription to the Service.
- "User" — Any individual authorised by a Subscriber to access the Service, including administrators, office staff, and field agents.
- "Field Agent" — A User who accesses the Service via the mobile application to perform field service duties.
- "Client Portal" — The customer-facing portal that allows a Subscriber's clients to view jobs, invoices, and submit service requests.
- "Account" — The Subscriber's workspace within the Service, including all associated data and Users.
3. Description of Service
Omni Field provides cloud-based field service management software designed for South African businesses. The Service includes:
- Job scheduling, dispatch, and management
- GPS-based team tracking and route optimisation
- Client management and communication
- Invoicing and payment processing
- Inventory and asset management
- Client portal for end-customer self-service
- Estimates and quoting
- Reporting and business analytics
- Mobile workforce management via progressive web application
The Service is provided "as is" and we reserve the right to modify, update, or discontinue any feature at any time with reasonable notice.
4. Account Registration and Security
You are responsible for:
- Providing accurate and complete registration information
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorised access at privacy@omnifield.africa
We reserve the right to suspend accounts that we reasonably believe have been compromised.
5. Subscription and Payment Terms
5.1 Billing
Subscription fees are billed in South African Rand (ZAR) in advance on a monthly or annual basis, as selected during registration. All payments are processed securely through Paystack, our authorised payment gateway.
5.2 Recurring Payments
By subscribing, you authorise recurring charges to your selected payment method. Subscriptions automatically renew at the end of each billing period unless cancelled.
5.3 Pricing Changes
We reserve the right to change subscription pricing with a minimum of 30 days' written notice via email. Continued use of the Service after the effective date of a price change constitutes acceptance of the new pricing.
5.4 Cooling-Off Period
In accordance with Section 14 of the Consumer Protection Act, you may cancel a fixed-term agreement by providing 20 business days' written notice. A reasonable cancellation penalty may apply as permitted by the CPA.
5.5 Refunds
Subscription fees are generally non-refundable except as required by South African consumer protection law. Pro-rata refunds may be considered at our discretion.
6. Acceptable Use Policy
You agree not to:
- Use the Service for any unlawful purpose
- Attempt to gain unauthorised access to the Service or its related systems
- Scrape, harvest, or extract data from the Service by automated means
- Misuse GPS tracking data or use it to infringe on any person's rights to privacy
- Upload malicious code, viruses, or harmful content
- Impersonate another person or entity
- Use the Service in a manner that could damage, disable, or impair the platform
- Share login credentials between multiple individuals (each User must have their own seat)
Violation of this policy may result in immediate suspension or termination of your account.
7. Data Ownership and Licensing
7.1 Your Data
You retain full ownership of all data you enter into the Service, including but not limited to client records, job data, invoices, estimates, and documents. We do not claim ownership of your data.
7.2 Limited Licence
You grant us a limited, non-exclusive licence to process, store, and display your data solely for the purpose of providing the Service to you. This licence terminates when your subscription ends and your data is deleted in accordance with our data retention policy.
7.3 Data Export
You may export your data at any time during your active subscription. Upon cancellation, you will have 30 days to export your data before it is scheduled for deletion.
8. Intellectual Property
The Service, including its software, design, logos, trademarks, and documentation, is the intellectual property of Omni Field Pro (Pty) Ltd and is protected by South African and international intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of the Service.
9. Service Level and Availability
9.1 Uptime
We strive to maintain high availability of the Service but do not guarantee uninterrupted access. Planned maintenance will be communicated in advance where possible.
9.2 Force Majeure
We shall not be liable for service interruptions caused by events beyond our reasonable control, including but not limited to natural disasters, load shedding or power outages, internet service provider failures, government actions or regulatory changes, and cyber attacks or security incidents affecting third-party infrastructure.
10. Limitation of Liability
To the maximum extent permitted by South African law, including the Consumer Protection Act:
- Omni Field Pro (Pty) Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages
- Our total liability shall not exceed the amount paid by you for the Service in the 12 months preceding the claim
- We do not warrant that the Service will be error-free or meet your specific requirements
Nothing in these terms excludes liability that cannot be excluded under South African law.
11. Indemnification
You agree to indemnify and hold harmless Omni Field Pro (Pty) Ltd, its directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service, your violation of these terms, your violation of any third-party rights, and data entered into the Service by you or your Users.
12. Termination
12.1 Cancellation by You
You may cancel your subscription at any time. Upon cancellation you will retain access to the Service until the end of your current billing period, you will have 30 days from the end of your billing period to export your data, and after the export period, your data will be permanently deleted.
12.2 Termination by Us
We reserve the right to suspend or terminate accounts that violate these Terms of Service, engage in fraudulent or illegal activity, fail to pay subscription fees after reasonable notice, or remain inactive for more than 12 months.
12.3 CPA Rights
In accordance with Section 14 of the Consumer Protection Act, fixed-term agreements may be cancelled with 20 business days' written notice, subject to a reasonable cancellation penalty.
13. Dispute Resolution
Any dispute arising from these terms shall be resolved as follows:
- Negotiation — The parties shall first attempt to resolve the dispute through good-faith negotiation.
- Mediation — If negotiation fails, the dispute shall be referred to mediation in Cape Town, Western Cape.
- Arbitration — If mediation fails, the dispute shall be referred to arbitration in accordance with the Arbitration Act 42 of 1965, conducted in Cape Town.
Nothing in this clause prevents either party from approaching the courts for urgent interim relief.
14. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the Republic of South Africa. The parties submit to the jurisdiction of the courts of the Western Cape High Court, Cape Town.
15. Changes to Terms
We may update these Terms of Service from time to time. We will notify you of material changes by sending an email to the address associated with your account and posting a notice on the Service. Changes take effect 30 days after notification. Continued use of the Service after the effective date constitutes acceptance of the updated terms.
16. Contact Information
If you have questions about these Terms of Service, please contact us:
- Email: privacy@omnifield.africa
- Phone: +27 79 350 8544
- Address: Cape Town, Western Cape, South Africa
- Website: www.omnifield.africa