Customer Experience
Give your customers the experience they deserve.
Branded client portal, automated job updates, WhatsApp notifications, and complete service history. Your customers will love you for it.
Customer experience in Omni Field is the customer-facing side of a field service business: a branded self-service portal, automatic job updates by email and WhatsApp, online service requests and a complete service history per customer. It suits businesses whose office team spends too much of the day answering status calls.
Sound familiar? You're not alone.
Customers call your office for every status update, tying up your admin team
Self-service client portal lets customers check job status, view invoices, and request services 24/7.
No professional communication system, updates via personal phone calls or texts
Automated email and WhatsApp notifications keep customers informed without manual effort.
No record of past services, customers have to explain their history every time
Complete customer profiles with full service history, appliance records, and communication logs.
Customers have no easy way to request new services or report issues
Online service request forms let customers submit requests that automatically create jobs in your system.
Branded Client Portal
Give your customers a white-labelled portal with your branding where they can view jobs, invoices, estimates, and documents.
- Your brand, your portal
- Job & invoice visibility
- Document sharing
Service Requests
Customers submit service requests through the portal. Requests automatically create jobs and notify your dispatch team.
- Online request forms
- Auto-job creation
- Priority routing
Automated Job Updates
Customers receive automatic notifications at every stage: booking confirmed, technician en route, job completed, and invoice sent.
- Status change alerts
- ETA notifications
- Completion confirmations
WhatsApp Notifications
Reach customers on their preferred channel with WhatsApp Business notifications for job updates, reminders, and follow-ups.
- WhatsApp integration
- Template messages
- Delivery tracking
Customer Records & History
Complete customer profiles with contact details, service addresses, appliance records, job history, and communication logs.
- Full service history
- Appliance tracking
- Multi-property support
Frequently asked questions
Impress every customer, every time
A branded portal, automated updates, and WhatsApp notifications deliver a premium experience that wins repeat business.