Scheduling & Dispatch
Schedule smarter. Dispatch faster. Never miss a job.
Drag-and-drop scheduling, real-time dispatch, and automated notifications that keep your team and customers in sync.
Scheduling and dispatch in Omni Field is a drag-and-drop calendar and dispatch board for field service businesses that send technicians to customer sites. It assigns jobs by skill, availability and live GPS position, blocks double-bookings, supports recurring work, and notifies customers by email and WhatsApp at every stage of the job.
Sound familiar? You're not alone.
Double-bookings and scheduling conflicts waste time and frustrate customers
Conflict-aware calendar prevents overlaps and auto-suggests optimal time slots based on team availability and location.
No visibility into which technician is closest to the next job
GPS-powered dispatch shows live team locations so you always send the nearest available tech.
Customers don't know when to expect their technician
Automated email and WhatsApp notifications keep customers informed at every stage (booking, en-route, and completion).
Paper-based scheduling means lost appointments and no audit trail
Digital calendar with full job history, drag-and-drop rescheduling, and recurring job support.
Drag-and-Drop Scheduling
Visual calendar with drag-and-drop job assignment. See your entire team's availability at a glance and schedule jobs in seconds.
- Daily, weekly & monthly views
- Colour-coded by status & priority
- Recurring job templates
Smart Dispatch
Assign jobs to the right technician based on skills, location, and availability. Real-time GPS tracking shows who's closest.
- GPS-powered proximity dispatch
- Skill-based assignment
- Route optimisation
Automated Notifications
Keep everyone in the loop with automated email and WhatsApp notifications for bookings, reminders, and status updates.
- Customer booking confirmations
- Technician job alerts
- En-route & completion updates
Real-Time Job Tracking
Track every job from creation to completion. Live status updates, time tracking, and photo documentation from the field.
- Live status dashboard
- Time-on-site tracking
- Before & after photos
Recurring Jobs
Set up maintenance contracts and recurring services that automatically generate jobs on your preferred schedule.
- Daily, weekly, monthly & custom
- Auto-assign to preferred tech
- Invoice automatically
Multi-Location Management
Manage teams across multiple branches or service areas from a single dashboard. Assign jobs by location, track performance per branch, and view consolidated schedules.
- Branch-level scheduling
- Location-based dispatch
- Consolidated reporting
Frequently asked questions
Stop losing jobs to scheduling chaos
Join South African field service businesses using Omni Field to schedule, dispatch, and track jobs effortlessly.