Comparison
Zoho FSM is a global field service product priced by appointments per month in dollars, rupees, euros or pounds. Omni Field is priced per technician seat in Rand with VAT included, takes payment through Paystack, sends WhatsApp updates from the job, tracks technicians live and tracks South African trade registrations, with a Free plan and a 30 day trial.
Information about Zoho FSM comes from their public website, checked 2026-09-09. Zoho FSM is based in India, part of Zoho Corporation and is Volume-based subscription priced by the number of appointments created per month, with a free edition and a free trial that asks for no credit card. Their pricing page displays prices in US dollars, Indian rupees, euros and pounds..
Zoho FSM is the field service management product of Zoho Corporation, covering work orders, estimates, scheduling, a dispatch console, service reports, invoicing and a mobile app, and integrating with Zoho CRM, Zoho Books and the wider Zoho suite.
| Capability | Omni Field |
|---|---|
| Countries priced for | Prices display in local currency for South Africa, Nigeria, Ghana, Kenya, Egypt, Rwanda and Côte d'Ivoire at a fixed rate.Billing is processed in South African Rand, and the Rand amount is shown before payment. |
| Plans and entry price | Free at R0, PaYu at R149 per month plus R149 per technician seat, Growth at R349 per month including one technician plus R349 per extra seat, and Business is quoted.All advertised prices include 15% VAT. Viewer users are free; admin seats are R99 per month on PaYu and R199 on Growth. |
| Taking payment from customers | Card and bank payments through Paystack, with no separate merchant account to open. Payouts in 2 to 3 days, with a 1% transaction charge. |
| Customer notifications | Email and WhatsApp, sent from the job record so the thread stays attached to the work.There is no customer facing SMS channel. |
| Field app | An installable PWA for technicians that tolerates patchy signal, holding work in a sync queue until the connection returns.Offline tolerant with a sync queue, not a fully offline application. |
| Route planning | Multi-stop route optimisation that orders a technician's day around their appointment windows and time on site.Up to 60 stops per route. The ordering is solved on free-flow travel times; the times shown are traffic aware. |
| GPS and geofencing | Live technician tracking, geofence boundaries around sites with arrival and departure alerts, and clock-in that is verified against the site geofence. |
| Accounting | Xero and Sage Accounting South Africa, connected per account from system settings. |
| Client portal | Customers can see their jobs, quotes, invoices and documents in a portal on your own branded site. |
| Quoting and invoicing | Build a quote, convert it to a job, and invoice from the completed work without rekeying line items. |
How Omni Field lines up against the other platforms African service businesses look at.
30 days free, no credit card. Prices include VAT and billing is processed in South African Rand.
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