Comparison

Omni Field and ServCraft, compared for South African trades

Omni Field and ServCraft are both South African job management platforms for trade businesses, and both cover quoting, scheduling, job cards and invoicing. Omni Field bills in Rand through Paystack, displays prices in local currency across seven African countries, and sends customer updates over WhatsApp from the job record.

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Information about ServCraft comes from their public website, checked 2026-09-06. ServCraft is based in South Africa and is A per user subscription published on their pricing page, quoted per user per month and stated as excluding VAT, with a named Standard plan and a Custom plan priced on request. Optional add-ons are charged on top for extra branches, data storage, email volume and SMS. A free trial is offered with no card required..

Why teams choose Omni Field

  • Omni Field displays prices in local currency for South Africa, Nigeria, Ghana, Kenya, Egypt, Rwanda and Côte d'Ivoire at a fixed rate, so a business working beyond South Africa quotes in the currency its customers think in. Billing is processed in Rand and the Rand amount is always shown before you pay.
  • Customer notifications go out over WhatsApp as well as email, sent from inside the job record so the message and the job history stay together. In most African markets WhatsApp is the channel people actually read.
  • Payments run through Paystack, so you can take card and bank payments without opening a separate merchant account. Payouts land in 2 to 3 days and carry a 1% transaction charge.
  • Technician and admin seats are priced per plan, and viewer users are free, so an owner or bookkeeper who wants visibility does not add to the monthly bill.
  • There is a Free plan at R0 and a 30 day trial with no credit card, so a real cycle of jobs can go through the system before you commit.

When ServCraft may suit you better

ServCraft is a South African job management platform for trade and installation businesses. Their features page describes quoting, scheduling, job cards, stock and inventory, invoicing and accounting sync, among other modules.

  • If your business is in security, plumbing, solar, electrical or HVAC, ServCraft's industry pages carry named case studies from South African businesses in those trades, including Active Motion Security, BrightServe Plumbing and ACCM Air Conditioning. Those are worth reading before you choose either product.
  • ServCraft's pricing page lists setup and training for your team as part of the Standard plan, and their contact page publishes support hours of Monday to Friday, 8:30am to 5pm on a South African number. A team that wants structured onboarding from the vendor should ask both of us what that looks like.
  • ServCraft has a longer public track record. Omni Field was founded in 2025, so if a long history is part of how you buy, weigh that honestly.

What Omni Field gives an African service business

What Omni Field provides, by capability
CapabilityOmni Field
Countries priced forPrices display in local currency for South Africa, Nigeria, Ghana, Kenya, Egypt, Rwanda and Côte d'Ivoire at a fixed rate.Billing is processed in South African Rand, and the Rand amount is shown before payment.
Plans and entry priceFree at R0, PaYu at R149 per month plus R149 per technician seat, Growth at R349 per month including one technician plus R349 per extra seat, and Business is quoted.All advertised prices include 15% VAT. Viewer users are free; admin seats are R99 per month on PaYu and R199 on Growth.
Taking payment from customersCard and bank payments through Paystack, with no separate merchant account to open. Payouts in 2 to 3 days, with a 1% transaction charge.
Customer notificationsEmail and WhatsApp, sent from the job record so the thread stays attached to the work.There is no customer facing SMS channel.
Field appAn installable PWA for technicians that tolerates patchy signal, holding work in a sync queue until the connection returns.Offline tolerant with a sync queue, not a fully offline application.
Route planningMulti-stop route optimisation that orders a technician's day around their appointment windows and time on site.Up to 60 stops per route. The ordering is solved on free-flow travel times; the times shown are traffic aware.
GPS and geofencingLive technician tracking, geofence boundaries around sites with arrival and departure alerts, and clock-in that is verified against the site geofence.
AccountingXero and Sage Accounting South Africa, connected per account from system settings.
Client portalCustomers can see their jobs, quotes, invoices and documents in a portal on your own branded site.
Quoting and invoicingBuild a quote, convert it to a job, and invoice from the completed work without rekeying line items.

Questions about switching

How Omni Field lines up against the other platforms African service businesses look at.

Try it on your own jobs

30 days free, no credit card. Prices include VAT and billing is processed in South African Rand.

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